Customer Service

Shipping and Duties

Domestic shipping rates are based on the quantity of mats purchased. For our international customers please contact us at team@WAYmat.com to discuss and place an international order.

International orders must pay their country's taxes and duties upon arrival. Thank you.

IMPORTANT: Please note we need a physical address to ship to, a #PO box will not work. We apologize for any inconvenience.

Please note:

Once the shipping courier has confirmed delivery, the package becomes the online shopper's responsibility.
Shipping options are based on shipping time once shipped from (your items have left) our warehouse. Orders may take up to 5 business days to process through our warehouse and shipping department.

Returns and Exchanges

For all returns and exchanges, please email our Customer Service Department at jen@waymat.com for instructions. All returned WAYmats that are still sealed in their original packaging with all tags still intact will be refunded - minus the shipping cost - with preapproval of return via email. We do not provide a shipping label to return unused/unopened WAYmats.

Warranties

All WAYmats carry a 30 day warranty against manufacturer defects from the date of purchase. Please contact us directly at jen@waymat.com and include a photo of your defective product for defect review. We will examine it and get back to you with a resolution you ASAP! Please treat your WAYmat like any other towel or garment when washing and drying. Colors may bleed a bit on the first few washes, so you may want to wash separately.

Other Notes

Please treat your WAYmat like any other towel or garment when washing and drying. Colors may bleed a bit on the first few washes, so you may want to wash separately.

Additional Info

For Wholesale inquiry email jen@WAYmat.com and we will get you on your WAY!

For all other questions please call our customer service and sales rep, at 386-235-4916

Thank You!

-WAY