Customer Service

Shipping and Duties 

Domestic shipping rates are based on the quantity of mats purchased. For our international customers please contact us at to discuss and place an international order.

International orders must pay their country's taxes and duties upon arrival. Thank you.

IMPORTANT: Please note we need a physical address to ship to, a #PO box will not work. We apologize for any inconvenience. 

Returns and Exchanges

For all returns please contact our Customer Service Department: 

Jen - (386) 235-4916

Email -



All WAYmats carry a 30 day warranty against manufacturer defects. If you suspect a defect in your product, please contact us directly at and include a photo of your defective product.  We will examine it and get back to you with a resolution you ASAP! 

Additional Info

For Wholesale inquiry email and we will get you on your WAY!

For all other questions please call our customer service and sales rep, Jen at 386-235-4916

Thank You!